Privacy Policy

Uniwork — One Name. Every Job.

This Privacy Policy explains how Uniwork Pvt Ltd ("Uniwork", "we", "us") collects, uses, stores and discloses personal information when you visit or interact with https://uniworktools.com (the "Site") or use our services. We respect your privacy and handle data in a secure, transparent manner.

Quick Summary

  • We collect only the information needed to provide our services and process orders.
  • We use data for customer service, order processing, marketing (with consent), and legal compliance.
  • You can access, correct, or request deletion of your data — contact us below.

What information do we collect?

We may collect personal and technical information when you interact with the Site or our services. Typical examples include:

  • Contact & identity: full name, email, phone number, billing/shipping address, company name.
  • Order & transaction data: products ordered, invoices, payment confirmations (payment is handled by our payment processor).
  • Communications: messages you send to us via contact forms, email, or chat and our responses.
  • Technical data: IP address, browser, device, operating system, referral URL, and pages viewed (collected via cookies and analytics).

How do we use your information?

We use collected information for clear business purposes, including:

  • Processing orders, quotations, and service requests.
  • Responding to inquiries and providing customer support.
  • Managing accounts and order history.
  • Delivering requested marketing (only with your consent where required).
  • Improving product quality, website functionality, and analytics.
  • Complying with legal and regulatory obligations.

Legal basis for processing

Where applicable, we rely on one or more of the following legal bases:

  • Consent — where you have agreed (e.g., marketing subscriptions).
  • Contract — to fulfil an order or provide services you requested.
  • Legal obligation — to comply with law, tax, safety, or government requests.
  • Legitimate interests — to run and improve our business, provided we balance your rights.

Consent & withdrawing consent

When you provide consent (for newsletters or marketing), you may withdraw it at any time by:

Data retention

We retain personal information only for as long as necessary to fulfill the purpose it was collected for, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it will be securely deleted or anonymized.

Who do we share data with?

We may share personal data with:

  • Service providers that support the Site (payment processors, hosting, analytics, CRM) under contracts that require data protection.
  • Logistics and shipping partners for order fulfilment.
  • Legal authorities if required by law or to protect Uniwork’s rights and safety.

Third-party services

We use third-party tools (for analytics, payments, email) that may process personal data on our behalf. These providers are bound by contractual security obligations and may only process the data necessary to deliver their service. We recommend you review their privacy notices for more details.

Security

We apply industry-standard security measures — HTTPS, access controls, encryption where appropriate, and regular audits — to protect data. Nevertheless, no system is perfect; if you suspect a breach, contact us immediately.

Cookies & tracking

We use cookies and similar technologies to operate the Site, remember preferences, and analyse usage. You can control cookie settings through your browser or via our cookie banner (where provided). Disabling cookies may affect site functionality.

Your rights

Subject to local law, you may have the right to:

  • Request access to the personal data we hold about you.
  • Request correction or updating of inaccurate or incomplete data.
  • Request deletion or restriction of processing.
  • Object to processing for direct marketing or legitimate interests.
  • Request data portability.

To exercise these rights, contact us at sales@uniworktools.com. We may ask for proof of identity before fulfilling sensitive requests.

Age of consent

Our services are not intended for children under 16 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child provided data, contact us to request deletion.

Changes to this policy

We may update this Privacy Policy to reflect changes in our operations or legal requirements. When we make material changes, we will post the revised policy with an updated effective date and, where appropriate, notify users by email or site notice.

Contact & complaints

Questions, requests, or complaints about data protection should be directed to our Privacy Officer at:

Email: sales@uniworktools.com

If you are in a jurisdiction with a supervisory authority, you may also have the right to lodge a complaint with that authority.